Customer Service Officer
VLink Inc
- Yogyakarta, IndonesiaYogyakarta, DI Yogyakarta, IndonesiaYogyakartaDI YogyakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 10 hours ago and deadline of application is on 2 Apr
Recruiter was hiring 10 hours ago
2026-02-02T06:54:31.809028+00:002026-04-02T17:00:00+00:00Job Description
- Provide solutions and respond to user inquiries regarding the mobile application through chat, email, App Store, and Play Store platforms.
- Handle customer complaints, troubleshoot issues, and ensure clear communication to support a positive user experience.
- Prepare periodic reports on customer inquiries and complaints for monitoring and service improvement.
Minimum Qualifications
- Minimum Diploma (D3), preferably in Communication, Information Technology, or related fields.
- At least 2 years of experience in customer service or customer support roles.
- Familiar with mobile applications, especially in financial services or digital products.
- Strong communication skills with a polite and service-oriented attitude.
- Good time management and ability to handle multiple tasks simultaneously.
- Possess negotiation and problem-solving skills.
- Willing to work in a shift schedule and target-oriented environment.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Office Address
- Yogyakarta, DI Yogyakarta, Indonesia
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About VLink Inc
Since our founding in 2007 in US and VLink Consulting Indonesia (VCI) established in 2018, VLink is truly in a class of our own for our ability to deliver on all points important to our valued customers. We are an end-to-end global partner that provides consultative to coding services. Our delivery model, based on our global presence in North America and APAC regions, provides IT services and strategic workforce solutions. Our engineering mindset enables us to swiftly create affordable and tailored solutions for our customers – large and small.