Deputy Operations Manager | Work form Home

Wide-out Workforces Inc.

  • Makati, Philippines
    Unit 2802 28th Floor Pacific Star Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • 30,000.00 - 60,000.00 PHP / monthPHP30,000.0060,000.0030,000.00MONTH
  • Full time
Posted 10 days ago and deadline of application is on 4 Mar
Recruiter was hiring 3 hours ago

Deputy Operations Manager | Work form Home

Wide-out Workforces Inc.

Job Description

The Deputy Operations Manager will act as the interface between production leads and the Operations Manager. The successful candidate is expected to develop, implement, and review operational policies and procedures. He/She must also drive intelligent utilization through effective resource allocation and must ensure that the core values are practiced for each business unit under him/her.

Responsibilities:

Ensure On-Time Delivery

• Monitoring team dashboards via Control Centre + Individual data
• Monitoring of sensitive/urgent requests
• Take over critical situations such as escalations, external errors and missed deadlines
• Business Continuity - natural and technical issues

Resource Management

• Staffing review
• Completion of daily rigor - attendance, 1:1s, scorecard reviews/audits, EDS
• Task Force assignments

Report on the Performance of Accounts/Teams

•Provide nuanced updates during the weekly ops meeting
•Flag internal issues that may hamper operational success
•Ensure accuracy of data reported on team dashboards
•Present data indicative of team health

Operations Management

• Weekly syncs with POCs per bucket
• Address areas of difficulty/development including skip levels
• Implement/cascade organizational changes
• Regular syncs with support teams - HR, IT, Finance (as needed)

POC Success

• Completion of POC scorecards

Business Reviews

• Report team success via business reviews
• Extra] Forecasting vs actuals

Team motivation and success

• Manage attrition <10%
• 360-degree feedback

Individual Success

• Hitting monthly milestones

Minimum Qualifications

  • At least 3 to 5 years of management experience or similar.
  • Must have a strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organizational dilemmas
  • Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
  • Adaptability, enabling the Operations Manager to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
  • Excellent English (verbal, written and interpersonal) communication skills
  • Any digital advertising experience is a plus
  • Must be willing to work in any shift schedule

Perks and Benefits

  • Flexitime Flexitime
  • Work from Home Work from Home
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Single Parent Leave Single Parent Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts Employee Discounts
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Unit 2802 28th Floor Pacific Star Building
Industry
Software Consultancy and Supply
Vacancy
1 opening
Website
https://www.aqa.work/

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About Wide-out Workforces Inc.

Since 2005, WIDEOUT AQA has been the human side of the technology powering MarTech. We’ve designed bespoke programs for enterprise companies such as GOOGLE, VSP + ZETA Global; supercharging their marketing teams + partners by plugging into our existing infrastructure + leveraging our distributed teams. Our core services include Creative Development, Ad Operations, Ad Production + Video Editing. Schedule a call with one of our Solution Consultants to see how we can help you today
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