Project & Operations Associate  

Project Management Responsibilities :

• Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies to ensure project readiness.
• Coordinate closely with clients, internal teams, PICs, trainers, and stakeholders to align goals, clarify requirements, and maintain smooth communication throughout the project lifecycle.
• Oversee end-to-end execution of training and events, monitor progress through trackers and dashboards, and ensure all components (venue, tools, materials, and logistics) are properly prepared.
• Maintain strict quality control by reviewing training materials, deliverables, documentation, and post-event outputs to ensure accuracy and consistency.
• Identify potential issues early, manage escalations professionally, and implement contingency actions to ensure timely and successful project delivery.

Operations Responsibilities :

• Manage full operational logistics, including venue setup, training materials, equipment, tools, printing needs, attendance systems, and session readiness for offline, online, and hybrid events.
• Provide technical coordination and on-site troubleshooting support to ensure smooth execution of training activities, workshops, seminars, and hybrid sessions.
• Handle vendor coordination, trainer support, registration processes, legal documentation, and other administrative requirements necessary for operational execution.
• Maintain complete operational documentation such as participant lists, reports, MoMs, archives, and internal records to ensure data accuracy and accessibility.

• Bachelor’s degree in Business, Management, Industrial Engineering, Communications, Information Systems, or a related field.
• 2+ years of experience in project management, operations, event management, or client-facing program delivery roles.
• Strong ability to manage multiple projects simultaneously with structured planning, tracking, and execution.
• Skilled in stakeholder coordination, cross-functional communication, and vendor management.
• Comfortable working in dynamic, fast-paced environments with shifting priorities and tight timelines.
• Proficient in productivity and collaboration tools (Google Workspace, Microsoft Office, Notion, Trello, Asana, Zoom, etc.).
• Strong administrative skills with high attention to detail, documentation accuracy, and process compliance.
• Excellent communication skills, both written and verbal, when interacting with clients, internal teams, and external partners.
• Adept at basic technical troubleshooting during online/onsite events (audio, video, connectivity, platform access).
• High ownership mindset, proactive problem-solving ability, and strong operational reliability.
• Willingness to support onsite and online events, including working outside regular hours when required.