Technical Consultant (CRM)  

A Technical Consultant (CRM) works closely with business analysts, functional consultants, and senior consultants to support the design, development, implementation, and maintenance of Customer Relationship Management (CRM) solutions. This role contributes to system customization, integration, and optimization to help organizations improve customer engagement, business processes, and data management. Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement is highly preferred.

Roles & Responsibilities

• Assist in the design, development, customization, and enhancement of CRM solutions.
• Support CRM implementation projects, including configuration, testing, deployment, and documentation.
• Collaborate with business users and functional teams to translate business requirements into technical solutions.
• Develop, test, and maintain CRM customizations, integrations, workflows, and related applications.
• Participate in troubleshooting, debugging, and system performance optimization activities.
• Prepare technical documentation, system specifications, and user guides.
• Work closely with functional and technical teams to ensure project deliverables are completed on schedule and meet quality standards.
• Provide post-implementation support and assist in resolving technical issues.

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field with a minimum GPA of 3.00/4.00.
• Candidates with at least 1 year of experience in CRM development, customization, implementation, or support are preferred.
• Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement will be an advantage.
• Basic understanding of database concepts and principles; experience with Microsoft SQL Server is a plus.
• Familiarity with programming languages and technologies such as .NET, C#, and JavaScript.
• CRM-related certifications are a plus.
• Strong analytical and problem-solving skills with a willingness to learn new technologies.
• Willing to work on-site.
• Good command of English, both written and verbal.