Sr. Salesforce Admin L1 1.5, Chinese Speaking  

Job Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship Management.

Company Overview

PwC AC Manila's Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.

Minimum Degree Required : Bachelor’s Degree
Preferred Field(s) of Study: Computer and Information Science, Management Information Systems
Minimum Year(s) of Experience: 4 to 8 years of experience
Certification(s) Preferred: Salesforce certifications: Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant
Preferred Knowledge/Skills *:

• Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality
• Proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills;
• Capable of leading team and client status meetings and extracting relevant metrics;
• Handles client relationships, enabling effective communication;
• Offers functional and/or technical subject matter expertise;
• Participates in process and/or redesign efforts;
• Leads technical, functional, and/or test teams for the implementation of system features;
• Manages and follows the development lifecycle to enable timely enhancement delivery;
• Provides in-depth knowledge of the Salesforce application and evaluates the customer’s processes against the standard Salesforce functionality;
• Experience in use of Salesforce in a support/managed services environment;
• Assesses impact of Salesforce seasonal releases on client systems;
• Documents the business requirements which express what actions a solution should take and what outcome is expected;
• Responsible for fixes and enhancements to the application to achieve the customer’s business requirements;
• Has industry experience and understands challenges and risks when providing professional services and supporting industry-specific applications and localizations;
• Provide automation solutions to reduce ticket volumes and/or optimize support efforts;

Ability to:

• Analyze and understand business and/or technical problems;
• Understand data and processes;
• Design and develop solutions for reported system issues;
• Plan and carry out system and user acceptance testing;
• Familiar with and experienced in:
• Core application functionality;
• Development methodologies, including Agile;
• Application technology stack for Salesforce;
• DevOps processes and tools;
• Works and delivers against engagement SLAs and KPIs; and,
• ITIL process knowledge/understanding is highly preferred.
• Develop and maintain process documentation, workflows and field maps.
• Create dashboards, reports and custom report types, evolving analytics to uncover patterns and insights.
• Collaborate cross-functionally to document business and technical requirements.
• Identify and evaluate potential global and local integration or third-party vendors.
• Manage vendor relationship with Salesforce and any other third-parties.
• Troubleshoot any existing issues and recommend solutions.
• Excellent verbal and written communication skills.
• Review requirements, specifications and technical design.
• Creation of detailed test plans and test cases.
• Estimate, prioritize, plan and coordinate test activities.
• Trouble-shoot with users and other daily support tasks for customers.
• Participate in larger project initiatives on the Salesforce platform.

Additional Qualification

• Amenable to work in BGC Taguig Metro Manila