Clinic Manager  

Job Description

As a Clinic Manager, you will be responsible for leading the efficient operational delivery of advanced skin solutions that work within the clinic. You will manage every aspect of the day to day clinic operations, ensuring the highest quality of service is provided for patients, whilst driving sales and improving staff performance.

Key Responsibilities:

To lead, motivate and manage clinic staff to encourage a high performing team – Appraise, encourage and support clinic staff – Ensure all staff are trained effectively and manage performance/conflict where necessary.

Deliver industry leading customer service that takes us from “Good to Great”

Develop and maintain a customer focused culture within the clinic that delivers high standards of service and creates long term relationships with clients.

Manage client expectations by reporting and managing all client complaints in line with company protocol where necessary

Effective staff rotating - Ensuring we have the right people in the right place at the right time enabling full clinic optimisation. Using every possible opportunity to facilitate clinic efficiency

P&L management, taking every opportunity to minimize costs and maximize revenue – Review and analyze clinic financial performance vs target against clinic/company

Plan and implement stock control to maximize sales and minimize any stock loss

Ensure all organizational audit, policies and protocol standards are met at all times

Ensure continual review of administration and operational procedures within clinic to certify full health and safety within clinic while increasing the efficiency and effectiveness of the clinic

• Good working knowledge of Beauty & Aesthetic Industry

  Experience of working within a medical or highly regulated environment

  Previous experience/accreditation in professional laser and skin treatments preferred

  Experience of working with P&Ls and interpretation of data

  Ability to work flexibly to suit the hours and needs of the business

  Minimum Qualifications

  At least 2 years of experience as a manager, ideally in a clinic setting

  Excellent communication skills both oral and written as well as presentation skills

  Demonstrated people leadership and development

  Highly autonomous and goal/objective driven with their work

  Motivated, organized and professional and strong track record of commercial and financial acumen

  Strong analytical and planning skills

  Excellent problem-solving skills

  High leadership and analytical skills

  Prior success in fast-paced startup environments

  Willing to work in Greenhills, San Juan