Customer Service Supervisor
3M Service Center APAC, Inc.
- Taguig, Philippines18th and 19th Floors,, 31st St, Fort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
- Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.
- Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.
- Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.
- Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.
- Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.
- Support planning an execution of talent development programmes
- Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.
- Lead and support the implementation of new processes and manage change initiatives.
- Supports and/or leads Health Of Organization plans and activities
Minimum Qualifications
- Minimum 5 years of experience in similar roles and 3 years in leadership positions.
- Skilled in engaging, influencing, coaching, and leading cross-functional teams
- Excellent at multi-tasking, communication, and presentations under time constraints.
- Results-driven with a customer-first mindset and strong process and execution abilities.
- Fluency in English.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Supply Chain
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Bonifacio Stopover Corporate Center 31st Street corner 2nd Avenue, Bonifacio Global City
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About 3M Service Center APAC, Inc.
3M believes science helps create a brighter world for everyone. Using 49 unique technology platforms and industry-defining research and development, we unlock the power of people, ideas and science to reimagine what’s possible. Across safety and industrial, transportation and electronics, and consumer markets, 3M is dedicated to applying and sharing our expertise to help customers, communities, and society solve their greatest challenges.
3M has been improving lives in Southeast Asia for more than 60 years, beginning with the founding of 3M in the Philippines in 1961. The company has operations across Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam.