Senior Customer Advocate | Chat and Phone Support | Project Based
Boldr
- Pasig, PhilippinesUnit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱3,000.00 - ₱38,000.00 / monthPHP3000380003000MONTH
- Full timeFULL_TIME
Job Description
What is your role
A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints as well as upsell the clients’ products and brands. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.
What will you do
- Answer client queries with enthusiasm, empathy, courtesy, humor and an open mind
- Provide excellent customer service in a timely manner
- Comfortably work with data
- Upsell client products and brands through fun, engaging conversations
Minimum Qualifications
You have:
- At least a bachelor’s degree in any field you’re passionate about!
- 2 to 3 years of customer service experience (may it be email, phone, or chat support)
- Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- 35-50 words per minute typing speed
- Excellent verbal and written communication skills
- Strong and effective phone contact handling skills
- Ability to accept feedback gracefully and with an open mind
- Advanced understanding of common Customer Experience best practices
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Customer orientation and ability to adapt/respond to different types of characters
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools
- A passion for home cooking and kitchen products
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Work from Home
Paid Holidays
Required Skills
- Chat Support
- Customer Service
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
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About Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!