Afterhours Consultant | Work from Home  

Clear Admin People is seeking an Afterhours Consultant to work (in a work-from-home setu) with our client, an Australian-based firm. Our client provides managed labour and staffing solutions in the disability, aged care, and youth sector.

Role and Opportunity

Your new role is responsible for providing an out of hours service to the Recruitment Consultants in the branch to ensure all job orders are filled-in a timely manner, with the most suitable support worker matched to the correct shift. You will also coordinate with the clients to update them with the status of the job orders.

Our client is a specialist labour hire company offering highly flexible short and long-term workforce management solutions to businesses.

Purpose

As an Afterhours Consultant, you will:

• Manage virtual reception for our client, handling inbound calls and emails
• Address all associated admin tasks
• Contribute to team efficiencies by accomplishing related tasks, as requested

As an Afterhours Consultant, your daily tasks may include:

• Assist clients in their job requests (Job Orders, Shift Queries)
• Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates
  • As requested by Branch Consultants or client, contact and place preferred candidates
  • Update clients on candidate who confirmed and who needs replacement
  • Cancel candidates as requested by Branch Consultants
  • Fill-in the vacant orders by contacting available candidates
• Create placements, update client card and candidate card using client’s existing system
• Complete candidate confirmations for client rosters
• Ensure database is always updated
• Complete candidates' availability checks in preparation for consultants to do the roster
• Complete tasks and email requirements in a timely manner
• Screen resumes and booking interviews as required
• Conduct Reference Checks of the candidates
• Screen candidates to check suitability on the job orders
• Run virtual reception for offices as required
• Deal with candidate's pay queries
• Liaise with Branch Consultants in a professional and timely manner
• Contribute to team’s effort and complete all other tasks as requested or when required
• Perform other duties as assigned by the client and/or management.

• Open to working on a rotating shift (day shift, mid shift, graveyard, early morning), including holidays and weekends
• Excellent English communication skills (both verbal and written)

• Proficient with Microsoft Office applications (Outlook, Excel, Teams, etc.)
• Experience in a BPO, call center, or similar work setting
• Background in effectively managing calls, emails, and systems (software, apps, tools) similtaneously
• Working with a team and manager both onshore and offshore

Required Attributes
• Proactive mindset with outstanding attention to detail
• Strong listening, and call handling skills in a busy, multi-tasking environment
• Technologically adept and highly trainable in new skills and software
• Ability to manage competing deadlines and manage work pressures
• Flexibility to perform other relevant tasks as required by the client