Issuing Authority Relationship Lead  

Role Purpose

The Lead Associate - Issuing Authority Relationship, shifts verification operations from a reactive, remote model to a proactive, relationship-led approach. Managing a portfolio of verifying authorities (universities, councils, registries, and regulatory bodies), the Lead establishes strategic, institutional partnerships to accelerate turnaround times, clear backlogs, and optimize pipeline throughout within high-volume corridors.

Key Responsibilities

• Relationship Management: Cultivate long-term partnerships with institutional gatekeepers; establish Single Points of Contact (SPOCs) and execute structured in-person visits to priority authorities.
• Process Optimization: Negotiate and implement systematic batch hand-offs, scheduled pickups, and Memorandums of Understanding (MOUs) to streamline high-volume workflows.
• Backlog & Performance Control: Drive down average Turnaround Time (TAT)
• Data Discipline & Reporting: Maintain complete relationship maps and log all interactions, visits, and agreements in the CRM to ensure institutional continuity.
• On-Ground Intelligence: Validate the operational status of local institutions, flagging anomalies or potential fraud to central operations.
• Compliance Adherence: Operate in strict accordance with the company’s anti-bribery, anti-corruption, and ethical conduct policies.

Key Requirements & Qualifications

• Language & Mobility: Full fluency in the designated local language(s) and English; complete geographic mobility within the cluster.
• Professional Experience: Preferred but not Mandatory - Track record in field-based institutional relations, government liaison and coordination
• Technical Aptitude: Experience utilizing CRM systems and mobile reporting tools.
• Background & Ethics: Impeccable background and conduct record, subject to rigorous regulatory and conflict-of-interest screening.

Core Competencies

• Influence Without Authority: Secures cooperation from bureaucratic entities by reducing friction and building professional rapport.
• Ethical Backbone: Maintains absolute integrity and transparency in all institutional interactions.
• Process Discipline: Effectively translates interpersonal relationships into documented, systematic workflows.
• Resilience: Remains collaborative and objective within complex organizational environments.