Consultant II  

Who We Are

Evo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients’ businesses to excel in today’s market.

By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.

Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.

With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.

The Opportunity

We are seeking a Consultant II to join the Customer Success Team of our US-based client - a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.

In this role, you will collaborate with a team of professionals to develop standardized solutions for customers. You will facilitate problem research, diagnosis, resolution, and follow-up for customer change events, and manage escalated events as needed.

Key Responsibilities

• Execute system installations, upgrades, testing, and configurations for implementation projects.
• Perform initial technical implementation of technology products post-sale and track project progress to ensure deadlines are met.
• Consult with clients to understand their operational needs and business objectives, and keep stakeholders informed of project progress.
• Conduct tasks and assignments with moderate supervision, using independent judgment as needed.

Qualifications

• Bachelor’s Degree with 2 years of related experience, an advanced degree without experience, or equivalent experience.
• Strong analytical, problem-solving, and troubleshooting skills, with excellent organizational abilities to manage multiple projects concurrently.
• Ability to apply, test, and reconfigure data rules to achieve desired results.
• Familiarity with XML and experience with text editing and data mapping tools is a plus.