Team Leader - Customer Support Representative

Impact Training and Consultancy

  • Pasig, Philippines
    1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full time
Recruiter was hiring 8 hours ago

Team Leader - Customer Support Representative

Impact Training and Consultancy

Job Description

  • Handle higher tier accounts & build strategic relationships with partner merchants based on trust and respect.
  • Communicate with partners to understand their needs and explain partnership value.
  • Grow partners’ business and revenue through offering marketing promos and expansion
  • Keep accurate and updated records of account related information.
  • Performance monitoring of AMs, including, but not limited to: tracking closed wons, conversion speed
  • Regular coaching, accompanying AMs for pitches, conducting pitches for shadowing purposes

Minimum Qualifications

  • Bachelor’s degree in sales, communications, or related field.
  • Exceptional verbal and written communication skills.
  • Ability to understand, synthesize, and communicate results/data to clients.
  • Adaptability and strong problem-solving skills.
  • Excellent active listening skills.
  • Ability to build rapport and collaborate with others.
  • Understanding consumer behaviors and industry trends.
  • At least 2-3 years work experience specializing in Sales/ Product/Project Management / Advertising / Marketing.

Perks and Benefits

  • Work from Home Work from Home

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City
Industry
Marketing / Advertising / Sales
Vacancy
3 openings
Website
https://www.facebook.com/ImpactTrainingConsultancy

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About Impact Training and Consultancy

facebook.com/ImpactTrainingConsultancy IMPACT Training & Consultancy is a company committed to the advancement and excellence of its multi-national clients across several industries. We run nation-wide operations by a team of dynamic and highly competent individuals who aim to make an impact on each of our clients’ organizations. We do this by strengthening and intensifying their capabilities through effective training, management planning, analysis, and implementations. IMPACT offers career opportunities across several workforces, providing a unique career experience depending on your skills, career goals and personal learning objectives.
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