Operations Manager  

1. General Operations & Process Management

• Develop and implement SOPs, workflows, and operational systems to improve efficiency across all business units
• Oversee daily operations, ensuring quality control, issue resolution, and business continuity planning
• Manage vendors, tools, and internal knowledge systems to support seamless and scalable operations

2. Project Management

• Lead end-to-end project execution, translating business goals into structured plans, timelines, and deliverables
• Coordinate cross-functional stakeholders while proactively managing risks, blockers, and multiple concurrent projects
• Track project performance, budgets, and outcomes, including post-project reviews and process improvements

3. Financial Oversight & P&L Management

• Monitor budgets, revenue, expenses, and profitability across business units with regular reporting
• Prepare and present monthly P&L summaries and ensure financial accuracy, compliance, and audit readiness
• Manage cash flow, vendor payments, and cost optimization initiatives while liaising with external accountants

4. Human Resources & People Operations

• Manage the full recruitment cycle, onboarding programmes, and performance review processes across all companies
• Handle disciplinary processes, workplace conflicts, and employee scheduling while ensuring full labour law compliance
• Track headcount, turnover, and staff costs, reporting monthly to the owner while building a culture of accountability

5. Training & Development

• Design and produce comprehensive training manuals for every key role across all three companies
• Coordinate training rollouts for new hires and restructuring periods, ensuring materials suit varying skill levels
• Identify skills gaps, coordinate external training, and develop a learning management approach so the business never depends on one person's knowledge

6. Property & HOA Management (Corporate Rentals Division)

• Manage all HOA matters including meetings, minutes, levy accounts, and compliance on behalf of the owner
• Oversee tenant communication and coordinate all property maintenance, tracking issues, contractors, and costs
• Maintain a live property register with key dates and documentation, and manage rental income tracking and arrears follow-up

7. Executive Support & Owner Communication

• Act as first point of contact to dramatically reduce the owner's operational involvement, filtering communication so only genuine decisions reach them
• Prepare agendas, take minutes, coordinate diaries across all three companies, and produce a concise weekly operations report
• Draft professional correspondence, manage external service provider relationships, and handle all confidential information with discretion

Required Qualifications

• Minimum 5 years in operations management, chief-of-staff, or senior project
• management
• Proven record of building structure and systems in fast-moving or disorganised
• environments
• Strong P&L literacy: you can read, explain, and manage a profit and loss
• statement
• Cash flow management
• Demonstrated HR experience: full recruitment cycle, performance management, disciplinary processes, people management
• Experience writing SOPs, training manuals, and process documentation
• Project management proficiency: running multiple concurrent projects without
• micromanagement
• Advanced written English: capable of drafting boardroom-quality correspondence
• Proficient in Google Workspace and Microsoft Office (Excel, Word, PowerPoint)
• Experience with at least one project management platform (Asana, Monday, ClickUp, Notion, or similar)
• Self-directed, highly organised, and able to manage your own priorities and
• time remotely
• High emotional intelligence: manages up, down, and laterally with professionalism
• Absolute discretion with sensitive commercial and personnel information

Nice-To-Haves

• Experience managing multiple companies or business units simultaneously
• Background in property management, body corporate, or HOA administration
• Exposure to aviation, health/wellness, or corporate rental industries
• Familiarity with accounting software (Xero, QuickBooks, Sage) at user level
• Experience working with South African companies or knowledge of South African labour context
• Formal qualification in business administration, project management (PMP, Prince2), or operations
• Experience using automation tools (Zapier, Make, Power Automate) to streamline workflows