Job Description

As an IT Infrastructure Officer, you will create and maintain a sound working environment and seek continuous improvement that promotes productivity, creativity and well-being for each of the members.

About your responsibilities for the Role

• Provide expertise on cloud-based collaboration tools (e.g., Microsoft 365, Slack, Google Workspace) and assist in their adoption.
• Plan, implement, and manage IT infrastructure improvements and upgrades, ensuring scalability and performance.
• Analyze and resolve IT infrastructure issues to ensure uninterrupted business operations.
• Manage Microsoft 365 Admin Center, including user management, configurations, and security settings.
• Able to assist in administering and troubleshooting public cloud services (AWS, Azure, GCP) and ensure integration with on-premise solutions.
• Coordinate the installation and configuration of hardware, software, and networking components (routers, switches, firewalls, etc.).
• Provide help desk support, managing and resolving tickets in a timely and professional manner, with a focus on root-cause analysis and solution implementation.
• Collaborate with cross-functional teams to assess technology needs and implement effective solutions aligned with business objectives.
• Maintain security protocols for network management and infrastructure, including Ubiquiti/MikroTik and OR Cisco/Palo Alto firewalls and VPNs.

Requirements

What you need to have (Minimum Qualifications)

• Proven experience in IT Infrastructure Management or IT Support, with a focus on troubleshooting, configuration, and system optimization.
• Proven experience with strong proficiency, Minimum 2 years in Microsoft 365 Admin Center, AWS, Azure, or GCP management, with experience in hybrid cloud environments.
• In-depth experience in Windows Client, MacOS, Android, IOS, IpadOS, AzureAD, Microsoft Account, and Apple ID.
• Familiarity with remote desktop applications, help desk software, and managing remote work environments.
• Familiarity of network management, including Cisco/Palo Alto/Ubiquiti/MikroTik firewall configuration, network security protocols, and VPN setup.
• Experience with server management (Windows, Linux).
• Proactive problem-solving skills with an ability to anticipate IT infrastructure needs and recommend improvements.
• Excellent communication and interpersonal skills to work across teams and support users effectively.
• Strong attention to detail and ability to maintain a high level of service.
• Required language(s): English.

Preferred:

• CompTIA Network+, Cisco Certified Network Associate (CCNA), - Microsoft Certified: Azure Administrator Associate, or other relevant certifications.
• Experience in managing and optimizing IT infrastructures in fast-paced, evolving business environments.
• Knowledge of IT security best practices and experience with IT governance frameworks.
• Experience in help desk software (e.g., ServiceNow, Jira)